Local authorities

An older lady taking part in  keep fit sessionWe already work with over 200 local authorities and support over 100,000 older people every month. Our point of difference is our user-centred approach. What matters is that every older person can get the help they need locally to live the life they want.

What makes us unique is a powerful combination of face to face personal support and practical locally delivered services personalised to the needs of that individual.

We enable the individual user to choose, control and in areas with personalised budgets or self-directed care, directly purchase the support they need.

Simon Wall quote

WRVS enables maximum return on public sector investment in services for older people through:

  • clear value for money through volunteer delivered services that can help build a big society
  • WRVS single point of contact for a range of local service provision which reduces administration and delivery costs
  • measurable proven impact on outcomes
  • enhanced social return on public investment through building local capability and strengthening community cohesion
  • agreed Service Level Agreements and user KPIs
  • user engagement through ongoing service research monitoring and three year well-being research programme
  • benefits of national organisation sharing best practise across the country.

We have Seven Pillars of Support to help meet the social care needs of people in your area.

Pillar 1
Ensuring older people are at the heart of what we do

Pillar 2
Focusing on outcomes

Pillar 3
Prioritising services that promote well-being

Pillar 4
Understanding local needs

Pillar 5
Delivering Value and Social Return on Investment

Pillar 6
Innovating and growing to meet expected demand

Pillar 7
Continuing to develop our professional partnerships


Emergency training

WRVS is recognised as a leader in the field of emergency support training. We offer emergency support training to local authorities, companies and agencies.

Courses are delivered by two trained and experienced WRVS managers with input from your local authority emergency planning officer.

Emergency rest centre management training

Institute of Leadership & Management (ILM) accredited emergency rest centre management training from WRVS will ensure you are prepared when establishing and maintaining a rest centre, evacuation centre, survivor centre or family reception centre. ILM is part of the City & Guilds Group.

Courses can be tailored to meet individual needs and can run for up to 20 people from your organisation or people can attend one of our scheduled courses run through our training centres nationwide.

To find out more about this, any of our other courses or if you would like to book a course, please contact us

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Our real life stories

Working in partnership is vital to reach more older people

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Find out how we can help

If you know a family member, friend
or neighbour who is lonely or
isolated, find out how
WRVS can help.

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