in brief

Last year we...

• regularly helped around 78,000 older people to live independently at home and stay active in their community
• opened 39 new projects: 18 supporting older people at home and in their community and 21 supporting patients, visitors and staff in hospitals
• completed the refurbishment of three community centres, providing a range of activities, advice and support to older people in those communities
• gifted back £5.6m to hospitals to improve facilities and patient care. This was money raised from profits made in our hospital shops and cafés
• accompanied more than 22,000 people to appointments around hospital buildings and reduced stress by providing a range of support services for patients and visitors
• helped more than 11,500 people caught up in 166 emergencies and disasters
• recruited nearly 5,000 volunteers to help in homes, in hospitals, in communities and in emergencies.