our future plans: 2007-8

Volunteering

Recruit enough volunteers to ensure new and existing services can continue to support people effectively:

• we meet recruitment targets for the top 100 projects
• we improve the ratio between new recruits and leavers.

Training and development

Develop a new training strategy to improve the capability of managers, introducing consistent ways to assess, develop and plan for succession.

New services

Launch and manage one WRVS information centre and community café providing both access to local services and a base for WRVS outreach services to support older people.

Community development services

Develop 51 new community development projects:

• 15 at home (England 6, Scotland 7 and Wales 2)
• 23 in the community (England 12, Scotland 8 and Wales 3)
• 13 in hospitals (England 7, Scotland 5 and Wales 1).

Hospital services

Hospital projects raise £6.6m to gift back to hospitals and £3.9m to support other work in WRVS.

Food services

Revisit our Meals on Wheels strategy to respond to the changing marketplace.

Client management

Develop and launch a programme to manage key clients in hospital retail and large Meals on Wheels projects.

Reputation

Increase public awareness of WRVS by three per cent from March 2007 to March 2008.

Fundraising

Achieve the following:

• 10,000 individual donors
• total individual giving income of £650,000.

Finance

All WRVS departments to operate to budget.

Risk management

Identify key risks within the organisation. Roll-out the risk management framework to all decision-makers.